Qettle 3-in-1

Qettle 3-in-1

Take a look at our FAQs to find the answers you need. You can also download installation guides, filter cartridge replacement instructions and buy spare parts.

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  • The boiling water flow is agitated and noisy+

    Please bear in mind that your Qettle 3-in-1 Tap system is dispensing boiling water, rather than very hot water, and as a consequence there will be the normal steam, agitation and noise associated with boiling water. Initially this may be alarming, but read through the technique suggested below and practice it a few times. Soon you will gain confidence and using the tap will be second nature. Bear in mind that your Qettle 3-in-1 tap dispenses water hotter than you are used to with a kettle.

  • To operate the boiling water function+

    Discharge a small amount of water until steam appears. Turn off the boiling water. Position the vessel over the outlet of the tap spout and continue to dispense boiling water by maintaining pressure on the handle. Gradually lower the vessel while keeping the spout just above the surface of the water.

  • Water fails to discharge from the vent tube after power has been switched on to the boiler for 20 minutes+

    Check there is power to the boiler. The 'Plug' LED should be green.

    Check there are no kinks in the vent hose.

  • Water is continually dripping/running into the vent assembly+

    Water continuously discharging from the vent indicates that the water pressure is too high; above the 5 bar (73 psi) stipulated maximum. In normal operation the pressure relief valve will allow water to drip for approximately 20 minutes after the boiler is switched on. Thereafter it will drip periodically; after water is drawn off and as the boiler comes back up to temperature.

    Check the water pressure at a low demand period (mid morning or mid afternoon). If it exceeds 5 bar (73 psi) it will be necessary to install a 3-4 bar pressure reducing valve. A suitable valve can be purchased at www.qettle.com or from a plumber's merchant.

    While waiting for the pressure relief valve to be fitted turn off the boiler and then shut off the water supply to the filter.

  • The vent assembly is overflowing+

    Check that the hole has been properly cut in the waste pipe and if so that it is clear of any debris.

  • The hot water flow from the tap is slow (not the boiling water)+

    Check the Hot water pressure. A minimum of 1.5 bar pressure is required.

  • The cold water flow from the tap is slow (not the filtered water)+

    Check the Cold water pressure. A minimum of 1.5 bar pressure is required.

  • All the water flow through the tap is slow+

    Unscrew and remove the aerator from the end of the spout and check it is clear of any debris.

  • The filtered cold and boiling water flow from the tap is slow+

    Generally this indicates that the filter cartridge is clogged with contaminants and needs replacing. You can check by operating the filtered water with no cartridge in the filter housing.

  • The flow of filtered boiling water has slowed to an unacceptable level inside the 6 months change period+

    The period between cartridge replacements is not guaranteed; it is an estimate based on filtering mains water of average quality. Please bear in mind that water quality varies from locality to locality and situation to situation. In areas with higher than average turbidity (particle contamination) more frequent cartridge changes may be necessary.

  • The boiling water function is dispensing cold water instead of boiling water+

    Check that the electrical supply is correctly connected.

    Check the 13amp fuse in the plug.

    If you are still experiencing problems after completing these steps please contact Qettle on 01603 875 464.

  • Unsightly deposits on the surface of a cup of tea+

    In hard water areas a 'scum' can appear on the surface of hot tea. Although unsightly it is completely harmless. The cause is related to the precipitation of calcium and magnesium in hard water regions and a reaction with the tea bag material. Changing tea bags will often remedy the problem. Alternatively you can consider switching to a Carbon Dealk cartridge which will remove the calcium and magnesium however please note this filter will need to be changed more frequently, perhaps every 2- 3 months. The life of the Carbon Dealk is dependent on the hardness of the water supply and the volume of water passed through it, so is impossible to predict, however the return of the 'scum' on hot drinks is an indication it should be replaced.

  • Foam or a film is forming on the surface of hot drinks+

    This is caused by a combination of the agitation of the boiling water creating millions of tiny air bubbles, the PH of the water and the amount of oil in the teabag material. Experimenting with different tea bags is worth a try.

    To reduce the problem try filling the teapot or cup with boiling water before dropping the tea bag in rather than running the boiling water directly onto the teabag or perhaps experiment with different brands of tea bag.

  • Milky or cloudy appearance of the boiling filtered water+

    A new filter cartridge has a significant amount of air trapped in the microporous structure of the cartridge. This will form tiny bubbles and give the water in the glass a milky appearance that will soon disperse when left to stand for a few moments. This may continue for 2 to 3 weeks until the cartridge is fully conditioned.

  • Tiny black specks in the water+

    Tiny black specs may appear initially in the water. These are harmless particles of carbon; residues from the manufacturing process. Allow the filtered water to continue flowing for a while until they are completely flushed through.

  • Condensation is dripping from exposed copper pipes adjacent to the boiler+

    This can be reduced by wrapping insulation around the pipes in question.