QETTLE Replacement Offer



0% QETTLE finance available with:

Frequently Asked Questions

  • Why can't I just replace the hose?
    Unfortunately the hose is factory fitted into the base of the tap, so it is not possible to just replace the hose.
  • What will happen if I don't swap my tap and carry on using it?
    Continued use of your tap's boiling and filtered water may result in a continuous escape of water, should its hose become compromised. The boiler is under mains pressure, so the water will continue to escape until it's shut off.
  • How do I turn off the boiling water flow?
    1. Turn off your boiler tank
    2. Run the boiling flow to drain the boiling water from the tank
    3. Shut off the water to you tank and filter system

    1 Turn off boiler tank 2 Drain 3 Shut Off
  • Will the new tap come with a warranty?
    Yes, the new tap will come with a new 2 year guarantee (Please note this only applies to the new tap, not the existing filter system or boiler).
  • Can QETTLE arrange for an engineer to fit the tap for me?
    We do have a network of engineers covering most of the country, CHECK whether we have one in your area. Or, you can find a CIPHE (The Chartered Institute of Plumbing and Heating Engineers) certified plumber in your area.
  • What do I get for the £120.00? Does it include installation?
    The tap price of £120 is for the tap only and does not include installation. Those with good DIY skills can carry out the replacement or you are welcome to use the QETTLE Accredited Installers or your own plumber.
  • Why is my tap potentially affected?
    We have been advised by one of our hose suppliers that they have identified a batch of boiling water hoses which could potentially develop an issue after prolonged use. As a responsible, family-run manufacturer we feel it is only right that we make you aware of the potential for a problem.
  • Why are you not replacing the tap free of charge?
    Given that your system's warranty has expired, and it has been used for well over 2 years, we do not feel it is reasonable for us to bear the full cost of a replacement tap. However, we appreciate how disappointing and inconvenient this news is, so as a reflection of our commitment to customer satisfaction, we are offering the opportunity to purchase a brand new QETTLE Original tap complete with a new, two-year warranty, for a significantly reduced price.
  • I have further questions, and would like some further support. What should I do?
    We would be happy to discuss any issues you would like to raise. Please send an email to taps@QETTLE.com with your thoughts and we’ll be in touch ASAP.

If you would like to learn more, please get in touch at taps@qettle.com

This is an exclusive offer to customers that have been invited to replace their tap.
Orders placed from customers outside this group may have their order cancelled.

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