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What are Cookies?

Like most websites, QETTLE and Greg Rowe brand websites uses cookies. Cookies are small, often encrypted, text files, which are stored on your computer when you visit some websites. Cookies are used to remember useful information which allows certain functionality within the website to work, for example remembering where you have reached within an order process, or if you've logged in to a site. You can’t shop online without cookies as they are used to remember what you have added to your shopping basket. Cookies can't harm your computer.

On Greg Rowe brand websites we use cookies that perform a different variety of functions. The categorization and definitions are based on the guide published by the International Chamber of Commerce.

By continuing to use QETTLE and Greg Rowe brand websites, you accept that cookies may be set on your device, as outlined by this cookies’ policy.

How Long do Cookies Last?

Cookies last for different lengths of time depending on what they are used for.

  • Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.
  • Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognize the device again when the user returns to that website on that device.

Who Sets the Cookie?

  • First party cookies are set by the website that you are visiting and can only be read by that website.
  • Third party cookies are set by an organization other than the owner of the website. This might be for the purposes of website measurement, being able to watch a video on the site or for the purposes of advertising.
  • Both first and third-party cookies are set on Greg Rowe brand websites.

Strictly Necessary Cookies

These types of cookies are used to make sure parts of a website work and that you can use the site effectively, such as remembering certain information on a form when you go to another page before the form has been completed. On Greg Rowe brand websites we use strictly necessary cookies to:

  • Remember information you've entered on our registration forms, product detail and product purchase pages when you navigate to different pages in a single web browser session.
  • Remember correct registration details when you have made a payment to us.

The cookies that we have defined as 'Strictly Necessary' cookies will NOT be used to

  • Gather information that could be used to advertise products or services to you.
  • Remember any preferences you have set beyond the current visit

If you prevent these cookies, you may not be able to use certain features on Greg Rowe websites.

Performance Cookies

These cookies are used to measure the performance of websites and see how websites are used. We use performance cookies to improve how the website works and measure our marketing activity. Information that is collected using these cookies are aggregated and anonymous and we are not able to identify individual users with these cookies. On Greg Rowe brand websites, we may use performance cookies to:

  • Provide aggregated statistics on how our website is used.
  • See how effective our marketing activity is (we don't use this information to target adverts to you when you visit other websites).
  • Provide feedback to partners that one of our visitors also visited their website. This lets our partners improve their website. We don't allow our partners to reuse this information for further advertising.
  • Help us improve the website by measuring any errors that occur and also to improve the performance of the site.
  • Test different designs of page on our website.

Cookies we have defined as performance cookies will NOT be used to

  • Gather information that could be used to target you with advertising on other websites.
  • Remember any preferences you have set beyond the current visit.

Functionality Cookies

These cookies allow websites to remember choices you make (for example, your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services on the site such as watching a video. These cookies do not track your browsing activity on other websites.

We use functionality cookies on Greg Rowe brand websites to:

  • Remember settings you've applied such as layout and text size.
  • Remember if you have already completed our online survey.

Cookies defined as 'Functionality' will NOT be used to gather information that could be used to target you with advertising on other websites.


We use tools such as Google Analytics and embed video content from YouTube which mean your web browser automatically sends certain information to Google. This includes personalisation of ads, the URL of the page you’re visiting and your IP address. They may also set cookies on your browser or read cookies that are already there. To learn more about how Google use your information, you can visit their privacy terms.


We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices.This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the 'about Hotjar' section of Hotjar's support site.

Advertising or Targeting Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

We currently do not use advertising cookies on Greg Rowe websites.

How to Manage Cookies

If you wish to restrict or block cookies set by Greg Rowe brand websites, you can do this through your browser settings. You can use the help function in your browser to do this or you may wish to visit www.aboutcookies.org which contains comprehensive information on how to delete or block cookies on a wide variety of browsers.

For information on how to restrict and block cookies on the browser of your mobile phone you will need to refer to your handset manual. Greg Rowe and Greg Rowe brand websites are not responsible for the information and also the setting of cookies on other sites.

Please be aware that restricting cookies may impact on the functionality of the Greg Rowe brand website you are using.

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