The term “Greg Rowe” or any of our brands including "Qettle", "GRL Direct", "FreshWater", "TapSparesUK" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
These terms and conditions apply between you, the user of this website and Greg Rowe Limited, the owner and operator of this website. Please read these terms and conditions carefully as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur on your first use of this website. If you do not agree to be bound by these terms and conditions, you should stop using the site.
We may change these terms and conditions at any time. It is your responsibility to check these web conditions in case there are any changes. If you access and use the site after we have made a change to these web conditions you shall be treated as having accepted the change.
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
This site is owned and operated by Greg Rowe Limited, whose registered office is at:
Old Winery Business Park
All content included on the website is the property of Greg Rowe limited, our affiliates or other relevant third parties. Content means any trade, brand or business name, text, graphics, original images, audio, video, software, page layout, underlying code and software. By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights.
The site and content is provided for your general information only; we advise that, although Greg Rowe makes every effort to maintain the accuracy of information on the site, content may not be accurate and complete and is provided ‘as is’.
We make no warranty that Greg Rowe websites will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. Whilst Greg Rowe limited uses reasonable endeavors to ensure that the website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all users take responsibility for their own security, that of their personal details and their computers.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through Greg Rowe websites.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. All disputes arising under the agreement shall be subject to the jurisdiction of the English and welsh courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Greg Rowe Limited and Greg Rowe brand websites TapSparesUK, Freshwater, GRL Direct and Qettle. Any other websites which are linked to from this site are governed by their own terms and conditions. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
You may not transfer your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be revised and varied from time to time. Such revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the current version.
Your use of the site gives us your consent to the use of personal information as set out below.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. You may request details of personal information which we hold about you under the data protection act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to the address at the top of these terms and conditions or email us on firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address where we will promptly rectify this.
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not transfer personal data about you to any country outside of the European economic area without first ensuring that adequate protections are put in place for your benefit in accordance with best industry practice and the data protection act 1998.
You are responsible for ensuring that your instructions (including all the details we may require to carry out your instructions) and any information you give to us are accurate and complete. We shall not be liable for any loss or damage you suffer if they are in any way inaccurate or incomplete and our records will be conclusive evidence of your instructions unless we agree otherwise. We may in our absolute discretion refuse to carry out any instruction or reverse any action taken by us in response to any instruction.
Greg Rowe websites accept payment by Visa, Mastercard, American Express, Switch, Maestro, Delta and Paypal. All product prices and delivery charges are shown in UK pounds Sterling. Your payment card company will perform any currency conversion.
From time to time QETTLE runs promotions and offers on selected products, we refer to these collectively as our ‘Promotional/Discount Offers’. Our promotional/discount offers are subject to the below terms and conditions:
If the Greg Rowe company you have ordered from has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Greg Rowe from your credit card will be re-credited to your account. Greg Rowe will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Greg Rowe will not be obliged to offer any additional compensation for disappointment suffered.
We endeavor to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimize disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
If you have a complaint about the site or the Terms & Conditions agreement, please contact us.