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QETTLE Warranty

This QETTLE product carries the following guarantees against material and manufacturing defects: 

QETTLE Tap (Original Range, Chrome) - 1 Year on the tap finish, 2 years on working parts 
QETTLE Tap (Signature Range, Stainless Steel) - Lifetime on the tap finish, 2 years on working parts 
QETTLE Tap (Signature Range, Coloured Finshes) - 2 years on the tap finish and working parts 
QETTLE Boiler - 2 Years 
QETTLE Chiller - 2 Years
QETTLE Water Filter System - 2 Years 

You should also retain your dated invoice as proof of purchase to validate any claims under our guarantee. The guarantee will be valid from the date of purchase as shown on the sales invoice. This appliance is intended for domestic use only. The guarantee does not apply to products installed outside a domestic environment. 


What is covered by the QETTLE guarantee? 

The repair or replacement of all or part of your system if your system is found to be defective due to faulty materials or manufacture within the relevant guarantee periods at QETTLE’s discretion. If any part is no longer available, or out of manufacture, QETTLE reserve the right to replace it with a suitable alternative. 


Terms and conditions of the QETTLE 2 year guarantee 

The guarantee is valid for the UK. The guarantee becomes effective at the date of purchase or at the date of delivery if this is later. Proof of purchase is required under the terms of the guarantee. The guarantee provides benefits in addition to your statutory consumer rights.

QETTLE does not guarantee the repair or replacement of a product that has failed for any of the following reasons:

  • Faulty installation, repairs or alterations not in accordance with the installation guide.
  • Normal wear and tear.
  • Accidental damage or faults caused by negligent use or care; misuse; neglect; careless operation and failure to use the system in accordance with the QETTLE operating guidelines.
  • Failure to maintain the water filter in strict accordance with our instructions. Proof of purchase for water filter cartridges is required to validate claims under our guarantee.
  • The use of anything other than genuine QETTLE replacement parts, including the water filter cartridge.
  • The use of the filter system for anything other than normal domestic household purposes.
  • Failures of, or failures caused by, parts not supplied as part of the genuine QETTLE system. 


Commercial or Workplace Settings

The QETTLE Boiling Water Tap is designed and intended for residential use only.

Using the tap in commercial or workplace settings, including but not limited to offices, restaurants, or any other non-residential environments, will void the warranty.


How do I make a claim under my guarantee? 

If you are in doubt about what is covered by your guarantee, or wish to discuss a claim, please call please call QETTLE on 01603 875 464 Monday to Friday between our standard office hours.

If you are calling for the first time please have your receipt to hand so that we can record your date of purchase. 

The company reserves the right to alter, change or modify product specifications without prior notice.


Enhanced Warranty

By registering your tap, you will activate your enhanced warranty and:

  • Provide UK based technical product support
  • Maintain your QETTLE’s service history
  • Provide complimentary seals for your QETTLE’s filter housing for the lifetime of your ownership of your tap
  • Allow us to prompt you when your QETTLE needs a new filter cartridge and/or a tank deep clean is required
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