Frequently Asked Questions

• How do boiling water taps work?
  Watch QETTLE's Todd and Dan explain how a boiling water tap works, and understand the difference between a true boiling water tap and an instant hot water tap. A QETTLE tap is connected to an undersink boiler tank and filter system. Boiling water taps are indispensable for everything from instant hot drinks to speedy pans of boiling water for pasta, rice and vegetables. The best boiling water taps are 4 in 1 taps, which in addition to boiling water, also provide filtered drinking water, plus normal hot and cold flows of water.

  
• What is the difference between QETTLE chrome and stainless steel taps?
  QETTLE Original taps offer unrivalled value for 4 in 1 functionality and are available in a chrome finish. QETTLE Signature taps are made from marine grade stainless steel, here in the UK, with a choice of two styles - Modern and Classic - plus four beautiful colour finish options.
• Are boiling water taps safe?
  A QETTLE boiling water tap could be considered as much safer than a kettle. Not only do QETTLE boiling water taps feature two-stage safety and a cool-touch spout, but, unlike a kettle, they are fixed in one place, cannot be pulled by a cable, and cannot topple over, spilling dangerous volumes of boiling water. All QETTLE taps come with a safety clip. When in place, the clip makes it impossible for boiling water to be dispensed. But even with the clip removed, it is still necessary for the tap’s handle lock to be deactivated before boiling water can be accessed. A small button on the tap’s handle must be pressed down at the same time as the handle is turned clockwise. Only then can boiling water be dispensed.

  
• What size are the boiler tanks?
  There are three sizes of boiler tanks. 2L, 4L and 7L. A 2L tank provides up to 4 cups of boiling water in one go and is ideal for two-people households. 4L tanks deliver up to 8 cups of boiling water in one go and are our best-selling tank. A 7L boiler tank will provide up to 14 cups of boiling water in one go, so is ideal for larger families and small office/commercial environments.